Terms of Service

These Terms of Service govern your use of crm.software, including our website, hosted CRM platform, messaging workflows, and billing services.

1. Service Use

You may use crm.software only for lawful business purposes. You are responsible for the activity of your users, your workspace content, and your connected third-party provider accounts.

2. Accounts and Billing

Paid plans are billed per user according to the pricing published on our site. Subscription charges, renewals, and cancellations are handled through our checkout and billing providers.

3. Messaging and Compliance

You are responsible for obtaining valid consent, following applicable messaging laws, and ensuring your use of email, SMS, and WhatsApp complies with local regulations and provider policies.

4. Customer Data

You retain ownership of the customer and business data you store in the platform. We process that data only to operate, secure, maintain, and improve the service.

5. Third-Party Integrations

Features that connect to external providers such as payment gateways, messaging platforms, and shipping services depend on those services remaining available and correctly configured.

6. Availability

We aim to provide a reliable service, but we do not guarantee uninterrupted availability. Planned maintenance, provider outages, and external dependencies may affect service performance.

7. Limitation of Liability

To the fullest extent permitted by law, crm.software is not liable for indirect, incidental, special, or consequential damages arising from use of the service.

8. Termination

We may suspend or terminate access where necessary to protect the platform, comply with legal obligations, or enforce these terms. You may stop using the service at any time.

9. Contact

Questions about these terms can be sent to hello@crm.software.